Please bear with us for the time being during the Corona virus outbreak. We are trying our best to supply as many of your ordered items as possible, but we are also being affected by the items we are receiving. The delivery time guidelines are also going to be compromised, but we will do our utmost to keep you updated on timescales as much as possible. We are also happy to leave your order at your doorstep if you are self-isolating. Please ring us on 01822 819759 if you have any concerns.
An order up to 15kg will incur a carriage charge of £11.95. An order up to 20kg will cost £14.29 with delivery charges increasing as the weight does. We do not inflate our delivery charges - the price you pay is the price we are charged by the courier company. These charges will be specified on the final page before you pay according to the weight of your goods. We deliver to an address of your choice on Tuesdays, Wednesdays, Thursdays and Fridays. Due to the nature of our goods, we cannot be held responsible if there is no-one available to sign for your delivery on your chosen day. The driver has been instructed to try a neighbour or leave it somewhere safe at the specified address.
ORDER AND DELIVERY TIMES:
Orders placed before 3pm on a Sunday will be delivered on a Tuesday; orders placed before 3pm on a Monday will be delivered on a Wednesday; orders placed before 3pm on a Tuesday will be delivered on a Thursday and orders placed before 3pm on a Wednesday will be delivered on a Friday. If you would prefer to specify your delivery day (ie - you order on a Monday for delivery on a Friday) please tell us in the notes to seller box on the PayPal page. We will use the above deadlines unless otherwise instructed. Please contact us if you need any further assistance.
Free local delivery
We deliver locally free of charge for orders over the value of £10. We class locally as within a 10 mile radius of Tavistock town centre (any queries on this, please ring us). Orders received before 3pm will be delivered on the next working day (Monday-Saturday). Orders placed after 3pm on a Friday and before 3pm on a Sunday will be delivered on a Monday; after 3pm on a Sunday and before 3pm on a Monday - Tuesday; after 3pm on a Monday and before 3pm on a Tuesday - Wednesday; after 3pm on a Tuesday and before 3pm on a Wednesday - Thursday; after 3pm on a Wednesday and before 3pm on a Thursday - Friday; after 3pm on a Thursday and before 3pm on a Friday - Saturday. We cannot be specific as to what time your order will get to you. We do try to get our deliveries completed in the morning, but this isn't guaranteed. Please ensure someone is home to receive your order. If you have any concerns, please contact us. We always do our best to accommodate you.
Collection from our Pepper Street shop
We can prepare your order ready for collection from our shop in Tavistock town centre. Our address is 5-7 Pepper Street, Tavistock, Devon, PL19 0BD. Orders received before 3pm will be ready for collection after 11am the following working day (Monday - Saturday) unless you instruct us otherwise.